Boarding Introduction

Welcome to Animal Care Hospital's Boarding Department.  Thank you for considering Animal Care for your pet while you are away.  We offer boarding facilities for cats, dogs, and exotic animals; both healthy pets and those who need regular medical treatment.  The dog ward contains cages and runs to accommodate all sizes, and it is separated from the cat ward to minimize anxiety.  All pets are exercised daily, and they receive any medical treatments necessary.  We encourage you to bring along any beds, toys, blankets and special food or treats to make your pets feel at home while they stay with us.  Please feel free to contact us should you have any questions that are not answered clearly on this website.  602-955-5757

Boarding Policy

In order to avoid any confusion at drop-off or pick-up times, we would like to be certain you are aware of our policies in caring for boarding animals.  These policies are to ensure the safety and health of your pet.

Vaccines Must Be Current:  (Proof from a licensed veterinarian is required for all vaccines)

Dogs:

DHPP vaccine within the last 12 months.  (Please call regarding policy for senior pets on a 3 year vaccine plan.)

Rabies vaccine within 3 years for adults and 12 months for puppies

Bordetell vaccine within the last year

Cats:

FVRCP vaccine within the last 12 months (Please call regarding policy for senior pets on a 3 year vaccine plan.)

FELV and Rabies vaccines are not mandatory but is recommended.

Flea and Tick Treatments:

Dogs and cats will receive a topical application of Frontline upon entering the boarding facility.  Return boarders will not need re-application as long as the return is less than 3 weeks. 

Emergencies:

Should your pet become ill while boarding, we will try to contact you with the numbers provided by you on the boarding drop-off form when you leave your pet.  In the event that we are unable to reach you and the treatment required is urgent, we WILL treat your pet and you will be responsible for the charges incurred.

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Frontline helps to prevent you pet from bringing home any fleas and/or ticks.  One topical treatment will protect your pet from both fleas and ticks for up to 30 days.

Bordetella vaccine helps to protect your pet from Kennel Cough.  Kennel Cough is a highly contagious disease that is transmitted through the air when an infected pet coughs or sneezes.  It is recommended this vaccine be given 14 days prior to boarding your pet.

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FAQ

How old does your pet have to be for boarding?

We recommend that your pet is fully vaccinated prior to boarding.  Typically the minimum age that they are fully vaccinated is 4 months.  If you have a puppy or kitten without the full set of vaccines please contact our office to make special arrangements.

What if my pet becomes ill while boarding?

We have Veterinarians on staff.  If your pet becomes ill while boarding you or your emergency contact person will be contacted immediately; if we are unable to reach anyone your pet will be treated at your expense by one our veterinarians.

How often do you feed your guests?  What do you feed? May I bring my own food?

We feed all pets twice daily.  If your pet is on a special schedule we follow the feeding directions provided on the drop-off form.  Pets receive science diet maintenance dry food; however you are always welcome to bring pets own food.  If your pet is on a special diet we do encourage owners to bring special diets with pet.

Can my pets stay together in the kennel?

Yes, pets from the same family and same species can share a kennel.  There is a discount for pets staying in the same kennel. 

Do you offer group playtimes?

No, but our kennel staff walks and plays with all guests every hour to two hours.

Do I need a reservation to board my pet?  Do you require a deposit?

Yes, reservations will ensure your pet has place to stay.  We encourage clients to make holiday reservations as soon as possible because we do book fast.  However, please feel free to call for boarding for those last minute emergencies or get always because we can usually accommodate.  Deposits are required for new boarders or boarders with an extended stay.

Can my pet catch an illness from being boarded?

Yes, we do take all necessary precautions so that your pet is protected while boarding but they do have the risk of contracting airborne illnesses.  We do maintain proper sanitation and vaccination policies so that we can minimized any risk to your pet.

What are your hours for drop off and pick up?

We are open 5 days a week. 

You can drop-off your pet Monday - Friday between 8:30am - 4:30pm or Saturday 8am - noon.  You can pick-up your pet Monday - Friday between 2pm - 4:30pm or Saturday 9am - noon.  Pick-ups are after 2pm because of baths and grooming for guest going home.  All baths are complimentary to our guests.